Friday, April 24, 2020

The Outsiders Essay Samples Help!

The Outsiders Essay Samples Help! Choosing Good Outsiders Essay Samples Hinton produced a huge imagery, strong characters like Dallas Winston and one of a kind characters that are obsessed with Mickey Mouse cartoons. Ponyboy Curtis is the principal character of this novel. Ponyboy Curtis, the major character, needs to overcome adversity. Life, Death and the Outsiders Essay Samples Amazon Kindle The following regions of the paper will concentrate on the item innovation strategies and programmes behind the evolution of Amazon Kindle. At our essay assistance, essays are always delivered in a brief moment. It is advised to look for the one which has a superior reputation and offers high-quality papers at economical prices. We offer flexible system of discounts, but in addition our discount policy which allows you to conserve money on ordering essays at one time. This is due to the cultures in the campus. I am presently employing this with my 8th grade students and it's been a lifesaver! Therefore, many students and employees decide to obtain cheap essay rather than writing it themselves. Hinton utilizes this simile so as to elucidate how Darrell is observed from Ponyboy's point of view. Johnny Cade is a quality instance of a timid gangster. He kills Bob in order to save Ponyboy. He is not so lucky, enduring major burns. A hero could be several things. He is someone who has devoted his or her life to something more than their individual wellbeing. He is someone who has given his or her life to something bigger than oneself. He could be anyone or anything. The Little-Known Secrets to the Outsiders Essay Samples Youth involvement in crime is practically cyclical. Violence defines them, it's the sole thing they are aware they have in common. Darry is made to work two jobs to continue to keep his family together. Ensure you take some opportunity to explore out website and see the ideas which are out there. Additionally, a customer may ask the writer to submit part of the job for review and, if needed, ask them to make corrections. Dally risked jail time to assist them, offering a gun, money, and a program. This has been shown to be an extremely powerful and quick method to assist with a writing assignment and find the business done properly. It isn't always the case to rise as much as a challenge and confront it. I used ton't want anybody to receive a flat tire. You don't have to keep reading in order to fix an issue. New Ideas Into the Outsiders Essay Samples Never Before Revealed The huge question is who has the inside details about the cultures. On the flip side, the majority or the insider doesn't desire to get involved with the minority. In today society it's difficult not to feel to be an outsider. The outsiders don't even dare make an effort to accept the transformed being. Sodapop was torn between both sides. The struggle inside this narrative is the result. Nevertheless, the novel has succeeded in turning into one of the most highly rated books for young adults and is employed in the majority of high schools around the country. The film touches on a lot of essential aspects involved with the examination of youth crime. Rising action of the film is when the 2 boys spend the night at the park and get in a fight with a few of the socs. The Outsiders is among the best films made! I honestly believe that the violence is quite predictable in the novel. Concerning the plot, violence plays a wonderful role in the message of the novel that's to be stated later. The writing is crystal clear and simple to comprehend. The reader can locate this sort of descriptions almost everywhere in the story, but particularly in the start. Some passages indicate that greasers don't need to get thought of as different. Other passages indicate their style is intended to set them apart.

Gatsby and Great Expectations Essay Topics - Writing Good Essays

Gatsby and Great Expectations Essay Topics - Writing Good EssaysGreat Gatsby and Great Expectations Essay Topics - A Short Review One of the key features that made the great books of the past so enjoyable to read was the engaging subject matter. There were no boundaries of genre or modernity, because everyone who enjoyed a novel from that era knew that the story they were reading was a slice of life and had nothing to do with modernity. In this article I am going to discuss three Great Expectations Essay Topics you can use to engage your students with Great Gatsby and Great Expectations.Politics - One of the first of the Great Expectations Essay Topics is politics. There is no greater subject than politics, because it is the only realm of human existence that does not have boundaries of age or nationality. In addition, all political leaders are politicians by trade, and all politics are tactics of getting votes. One of the defining characteristics of the great novels of the past is t he ability to engage students on the complex question of politics and how the two great American dynasties fought for the top political job.Gatsby is more contemporary than the political power of the last generation. Gatsby has a grand house in the Hamptons, a fleet of cars, and he knows everything there is to know about socialites and 'good friends.' Gatsby could be the liberal cause célèbre, and the great novel would still engage your students. If you are going to write about Gatsby, get them engaged. It's easier than you think.Government - Another one of the Great Expectations Essay Topics is government. If you want to use government as the central theme of your class, that's fine. But, you also want to remember that government is not just an organizational process or a collection of laws, but a process in which people make choices about what kind of society they want to live in.Abstract thinking - This is another one of the Great Expectations Essay Topics that you can use to e ngage your students. When you begin to teach, you learn very quickly that some people learn better than others. When you ask your students to write about a topic, don't expect that every student will come up with a great essay.But if you use Great Expectations Essay Topics to get your students thinking and to encourage them to make a great essay, your class will be far more interesting and fun than it would be otherwise. Let your students think about these things, and let them have a lot of freedom to set the tone. Encourage them to put their ideas into words. Do the writing!Formal Thinking - The third one of the Great Expectations Essay Topics is that these essays are a form of formal learning. You don't have to be a formal language scholar to appreciate these great essays. When students learn to think creatively and to express their ideas using language that is clear and short, they develop a valuable skill that will carry over into their everyday lives. That's why writing in the form of an essay is such a great idea.These essay topics are by no means the only ones that you can use in your classes. But they are some of the many great ones that will engage your students and make them think.

The Advantages of Greek Heroes Essay Topics

The Advantages of Greek Heroes Essay Topics Anyway, you might read the testimonials of our clients. There are a number of reasons why you ought to prefer our services. We constantly attempt to make our clients feel comfortable. Take for example, Shreenabh Agrawal. You've made such a massive effect on my life. My essay reason supporting the motion that workers ought to be permitted to strike is to be able to bring to the argumentative poor security conditions. A number of these everyday heroes are those folks who do their base as a way to serve others, if it be their family members, their neighbors, their country, or even anyone in the entire world. Walmart high price of low rates essay. The Bizarre Secret of Greek Heroes Essay Topics And then you are going to see something amazing. Think of all of the times that things happen in nature because of an Olympian. While others could only desire to be someone they aren't. Be certain to include quotes from such works where appropriate. You would like your paper to differ. And he then walked off to the job at hand. There isn't any question about that. They'll consult you on any problem. Every character in myths has their own function to play. His revenge was supposed to kill Perseus. The character of gods differs in the 2 mythologies. The heroes are often thought to be an isolated case because of their uniqueness. Monsters are extremely frightful to humans due to the fact that they represent two things that humans are fearful of. Heroes are everyday characters, and should you look hard enough you will discover hero in your life. It is said that heroes aren't born, but made. A hero will help someone since they wish to, not since they have to. He is a person who is able to help another in various ways. He does something that effects a large number of people. Presently, the ancient heroes like Hercules and Achilles are still called the best individuals by huge numbers of people. We bleed the exact same blood. This is the point where the upcoming general characteristic comes in. The second reason humans are terrified of monsters is that monsters usually pose a danger to their well being. He believed they were fighting for the wrong intent. That very first man proved to be a legitimate hero. It truly is nearly not possible for a generation that's modern of to fully capture the surprise as well as the eroticism of the moment. While I hear the term hero, I look past all of the fame, and fortune. The fifth and last hero I am likely to look at is Superman. On the flip side, there are those fathers that are actively involved in all specifics of their youngster's development. Your orders will be carried out exactly as you desire. Being a clerk isn't an easy job. If there's a relevant historical date, you will need to spell out the reason it's relevant. You will soon locate the official data about us. It's possible to verify this information on the web. How to compose an event proposal. This is dominican music essay very considerable essay we have to tackle globally not only in argumentative usa. Reading example essays works the exact same way! Some individuals watch television since they wish to be updated about what is going on in the essay. The american manner of writing an essay program. Choose one Greek philosopher to concentrate on. The growth of primate intelligence essay. How to reach your ambition essay.

How to Use an Expository Essay Sample to Writing a Great Paper

How to Use an Expository Essay Sample to Writing a Great PaperThe most important part of an academic paper is the expository essay sample. This is the way that you explain your subject in a way that will make it clear for your reader. Of course, the topic is a powerful tool to use in helping your readers understand the whole topic and the subtopics as well.There are numerous ways to come up with the sample essay. If you really want to create the correct one, you need to keep a few things in mind. First, you need to make sure that you start your expository essay sample from the point of view of the reader. You should always try to imagine the reader's perspective of the topic, in addition to doing research on the topic.Make sure that you carefully consider the audience that you will be writing for. Is the audience intended to be students or professionals? Is it supposed to be business people or academic people? Take into consideration the intent of the readers before you start writing about the topic.Next, you need to have the proper focus in your focus. Choose the topic that has the most likely to give you great clarity on your topic. However, never forget that writing about the topic can be difficult for many students, so it is imperative that you choose the appropriate focus for your focus.The length of your essay also plays a crucial role in how it is presented to your readers. Write it carefully so that it not only suits the subject, but also fits into the available space that you have allotted for the essay. Make sure that the length you chose has a clear scope.Think carefully about what you would like to say in your expository essay sample. Study the popular genres to find the topics that most people find fascinating. These topics usually include science, politics, psychology, religion, and technology, to name a few.With all these tips, you should now have a clear idea of how to choose the expository essay sample that you will use in order to write your f inal paper. By following the above mentioned guidelines, you will be able to write the perfect expository essay.

Friday, April 17, 2020

Service quality and customer satisfaction are important to marketers Essay Example

Service quality and customer satisfaction are important to marketers Essay 1. Introduction It is the job of a marketer to realise, understand and effectively make use of how a customer can best provide the business with the profit that it strives for. As marketing in the 21st century has moved away form traditional offensive strategies and moving towards defensive strategies where pull factors become vital when attracting and maintaining customers. A customer will purchase a product or service for a number of reasons, all however, are to satisfy the customers need or want at that moment in time. If we can understand what motivates the customer to purchase we can start to understand how and why the customer becomes one of the businesses biggest asset as it is the customer who affects the bottom line measures of success, namely profits. We will write a custom essay sample on Service quality and customer satisfaction are important to marketers specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Service quality and customer satisfaction are important to marketers specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Service quality and customer satisfaction are important to marketers specifically for you FOR ONLY $16.38 $13.9/page Hire Writer In order to analyse the title statement and ascertain outcomes and conclusions this paper will examine both classical and modern day literature making reference to how the areas of service quality, satisfaction and customer retention have been focused upon in academia. This paper shall endeavor to highlight any relevance links between these areas of business whilst answering the question of the statements validity in modern-day business. Breaking down the title quote will allow us to compare and contrast past literature on the subject and how they relate to each other. 2. Service Quality Berry et al (1988) defines service quality: Service quality can often make the difference between a businesss success and failure and Quality is conformance to customer specifications; it is the customers definition of quality, not managements that counts. These quotes put in context the importance of service quality and how important it is to focus on the customer when aiming to create this quality in service. Berry et al (1988) describe service quality as being a major differentiator for businesses as well as being a powerful competitive weapon. There has been overwhelming literature on the subject of service quality on the past two decades. Gronroos (1984) explains a customers perception of service quality: it is reasonable to state that the perceived quality of a given service will be the outcome of an evaluation process, where the consumer compares his expectations with the service he perceives he has received, i.e. he puts the perceive service against the expected service. The result if this process will be perceived quality of the service. If a customer enters the market place with low expectations of the service he or she is about to experience it is likely that if the service is better than expected the perceived level of quality of service will be high. Similarly, if expectations are high it is going to be harder for the supplier to meet the customers expectations. The service quality cannot simply be determined by the organization, it must come from the customer. If the supplier can realize what the customer wants, and more importantly, what the customer expects, it can use this information when attempting to serve the customer. Gronroos (1984) goes on to describe Technical and Functional quality, see The Service Quality Model figure 1 below: The technical quality is the outcome of the transactional. This is what the customer attempts to find when entering the market place and seeks to satisfy the original want or need. The functional quality is how well the service does its job and is what contributes to the quality of the service. Once the technical and functional qualities are added to the image of the service the customer can start to evaluate its service quality. The image of the organization and the image of service itself can dramatically affect the way in which the customer perceives the overall service quality. Gronroos (1984) also explains that: image may be a quality dimension. If a consumer believes that he goes to a good restaurant and the meal, for instance is not perfect, or the behaviour of the waiter is irritating, he may still find the perceived service satisfactory. Zeithaml and Bitner (p.92, 2003) explain how consumers judge service quality: Over the years service researchers have suggested that consumers judge the quality of services based on their perceptions of the technical outcome provided, the process by which that outcome was delivered, and the quality of the physical surroundings where the service is delivered. The Interactions Qualities are the qualities that the organization attempts to serve the customer with, such response times and the ability to communicate clearly with the customer. Any combination of the five factors above contribute to how the customer perceives the service quality he or she receives during the interaction between them and the organization. The Physical Surroundings that the customer is aware of is another quality that contributes to service quality. This can be as simple as a comfortable chair for the customer to sit on whilst he or she is dealing with the organization the perception of a customers surroundings can influence a customers overall perception of service quality. An example of this would be Nike Town where the whole where the customer is encouraged to fully engage in the shopping experience as it becomes a day out offering customers to perceive excellent quality service. The Outcome Qualities are what gets the customers attention and what the customer wants to get out of the interaction with the organization. For example, if a customer wanted a jacket to be dry-cleaned the clean jacket would be the outcome quality. Again, the five factors listed above make up an overall perception for the customer on the outcome quality. Parasuraman, et al (1985) describe how understanding customer expectations through market research and open communication with employees contributes to the five service quality dimensions. If an organization can gain information about the market it can more effectively create superior service dimensions for the customer by identifying what the customer wants and how these wants fit into the market as a whole. Open communication with employees also allows the organization to gain first hand data on customer responses as employees often received on-the-spot feedback from customers. Parasuraman, et al (1985) also describes how management commitment to service and employee performance impact on how the service dimensions are perceived. Zeithaml Bitner (1996) describe the zone of tolerance and the two levels of service expectation, see figure 3. Figure 3 The zone of tolerance lies between a perceived adequate level of service and the desired level of service. Due to the nature of services variation can often arise from serving one customer to another. One customer may even experience different levels of service, or a lack or consistency, from one transaction to another. The zone of tolerance allows for an amount of variation where the customer still finds the service to be acceptable if the perceived level of service drops below the acceptable level the customer will become frustrated and dissatisfied. The zone of tolerance can increase or decrease for individual customers depending on factors including competition, price or importance of specific service attributes (Lovelock et al, p.127, 1999) For example, if a customer was given a complimentary holiday from a travel company they are likely to have a larger zone of tolerance than if they had paid full price. The level of service they receive may drop to below what they would usually accept but because the holiday was free they may not be dissatisfied. Just three years later Burrell and Gale (1987) show us the PIMS Principle (figure 4) and the relationship between Relative Quality and Relative Market share. This is a useful model to understand as it brings in the Return on Investment (ROI) which most models do not include. The equations are: High Market Share + High Quality = High ROI Low Market Share + Low Quality = Low ROI We must remember that service quality is rarely described as a cheap or short-term implemented part of business. Berry et al makes it clear that service quality is long term if it is to work. There are no ways to change the attitudes, habits, knowledge, and skills of human beings quickly. Service quality can add a valued differentiator to the products offered where goods in todays environment are largely undifferentiated. However, this will inevitably have an instant effect on bottom line success in that it will costing will increase. 3. Customer Satisfaction We can define customer satisfaction: Satisfaction is the consumers fulfillment response. It is a judgment that a product or service feature, or the product or service itself, provides a pleasurable level of consumption-related fulfillment. Zeithaml and Bitner (2003) quote R. L. Oliver. Satisfaction happens when the customer perceives the product or service to at least meet their expectations. The customer may experience fulfillment, contentment, pleasure, delight or relief. If the customers needs or wants are not met he or she will become dissatisfied. Zeithaml and Bitner (2003) go on to compare customer satisfaction: Although they have certain things in common, satisfaction is generally viewed as a broader concept, whereas service quality assessment focuses specifically on dimensions of service. Based on this view, perceived service quality is a component of customer satisfaction. We can see how the Customer Perceptions of Quality Customer Satisfaction model (Zeithaml and Bitner, 2003) is completed in figure 5. Figure 5 We can see that price is introduced as a contributing factor to customer satisfaction, whereas as price does not contribute to service quality. Most importantly, we can see that situational and personal factors influence customer satisfaction. These factors are beyond the control of the organization and are part of individual customers and what they bring with them to the market place. Customers emotions can also affect their perceptions of satisfaction, Positive emotions such as happiness, pleasure, elation and a sense of warm-heartednesss enhanced customers satisfaction (Zeithaml Bitner, 2003) Zeithaml are offering the notion of emotional transactions with the service delivery and if organizations factor this into the delivery it is likely to enduce a positive outcome of customer satisfaction, hence customer satisfaction is in itself an emotional state. This is important to marketers, as a customer with already positive emotions is likely to respond to the service quality with an already positive outlook when dealing with the supplier. Negative emotions will, however, have the opposite affect. negative emotions such as sadness, sorrow, regret and anger led to diminished customer satisfaction. (Zeithaml Bitner, 2003) Cronin Taylor (1992) describes the results from their study on Service Quality that they link to satisfaction and the relationship the results are as follows: (1) a performance-based measure of service quality may be an improved means of measuring the service quality construct, (2) service quality is an antecedent of consumer satisfaction, (3) consumer satisfaction has a significant effect on purchase intentions, (4) service quality has less effect on purchase intentions than does consumer satisfaction. 4. Defections Management Realising and effectively managing how and why customers decide to leave, or defect, from your company can have a positive impact on bottom line success. Companies can boost profits by almost 100% by retaining just 5% more of their customers. (Reichheld Sasser, p.105, 1990) Reichheld Sasser (1990) explain the cost of losing a customer in relation to the initial spend made by companies to gain the customer in the first place. An example of a credit card is used to demonstrate how attracting one customer can cost as much as $50 but this outlay is not recouped until year two. They explain that operating costs decrease the longer the customer stays with the company, and revenues increase year on year as the customer becomes more confident in using the service. Costs are likely to decrease as a more confident customer is expected to spend less time asking questions and more time making use of the service i.e. spending. Defections Management can also result in increased profits from referrals and price premiums. 5. Repeat Purchasing and Retention Customer repurchase intention is influenced by seven important factors service quality, equity and value, customer satisfaction, past loyalty, expected switching cost and brand preference. (Hellier et al, 2003) Past loyalty to the product is likely to influence the customer making another purchase simply due to the loyalty the customer feels towards the business. If a customer has been loyal in the past it may feel perfectly natural to carry on with a system that has worked in the past. Large organizations, for example, will often order supplies such as stationary from the same supplier because they have systems in place to make those orders due to past loyalties with the supplier. The expected switching cost can be a major contributing factor to repurchases in industries where joining fees or get-out clauses exist. Jones Sasser (1995) compare satisfaction with retention at Rank Xerox in the early 1990s (Figure 6). High levels of retention are not met until the customer is very satisfied. Just not dissatisfying the customer or even satisfying the customer is not enough to gain 50% or higher levels of retention. Rust et al (1995), however, say that scores of 5 will result in 97%, a score of 3s and 4s will result in 95% retention. We can see from this that satisfaction to retention varies from one organization to another, as well as from industry to industry. Figure 7 (Jones Sasser, 1995) displays how this relationship changes dependant on industry. A service such a telephone service provider (or most utility providers) often serve their customers because there is none or very little alternatives available. Contracts and notice to leave also result in customers staying with their service provider because it is more convenient, even if they are not especially satisfied. A motorcar supplier is shown to have the opposite affect as there is much choice in the market and customers are free to purchase how and when they like. Technological advances may also influence if and when a customer defects from one company to another, as they may desire new technology from a competitor. Robert Weisman, Boston Globe (2004) supports this notion: Some customers may feel trapped theyll continue doing business with their vendors because they have to, not because they want to. We can also explore the notion that loyal customers have a direct postive affect on bottom line business success. Much literature on loyal agrees that loyal customers will be more familiar with a companys transactional processes and therefore should find it cheaper to serve them (Reinartz et al, 2002) Reinartz et al (2002 ) do not agree fully that loyal customers have a direct positive affect on profits: Specifically, we discover little or no evidence to suggest that customers who purchase steadily from a company over time are necessarily cheaper to serve, less price sensitive, or particularly effective in bringing in new business.